99sb Privacy Policy

99sb collects personal information from users across several categories, depending on how you interact with the platform. The categories of personal data we may collect include:

1.1 Registration Data. When you create a 99sb account, we collect your full name, date of birth, Pakistani mobile number, email address, city of residence (for example, Karachi, Lahore, Islamabad, or Faisalabad), and a username and password of your choosing. This information is required to open and manage your account.

1.2 Identity Verification (KYC) Data. To comply with anti-money laundering requirements and to verify that you meet the 21+ age requirement, 99sb may collect copies of your Computerised National Identity Card (CNIC), passport, or other government-issued identification documents. We may also collect proof of address documents such as utility bills or bank statements.

1.3 Financial Data. When you make deposits or request withdrawals, 99sb collects details of the payment methods used, including JazzCash account numbers, EasyPaisa wallet identifiers, HBL/UBL/Meezan bank account details, or Visa/Mastercard card details as applicable. Full card numbers are never stored directly by 99sb — card data is handled by our PCI-DSS-compliant payment processing partners.

1.4 Transaction and Betting History. We maintain records of all deposits, withdrawals, bets placed, games played, bonus credits claimed, and winnings received on your 99sb account. This information is used for account management, dispute resolution, and regulatory compliance purposes.

1.5 Technical and Device Data. When you access 99sb, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, and time zone. This information helps us detect fraudulent activity, optimise platform performance, and improve the user experience for Pakistani users across different devices.

1.6 Usage and Behavioural Data. We collect information about how you navigate and interact with the 99sb platform — including pages visited, games launched, time spent on specific sections, search queries within the platform, and the sequence of actions taken during a session. This is used to personalise your experience and improve our product offerings.

1.7 Communications Data. If you contact 99sb via live chat, email, or any other support channel, we retain records of those communications including the content of messages, timestamps, and any resolutions provided. This data is used for quality assurance, staff training, and to resolve any future disputes.

99sb uses the personal data collected for the following specific purposes:

99sb does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent, except where we are required to do so by applicable law or regulatory authority.

99sb processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, KYC documents, and financial data is necessary to fulfil our contractual obligations to you as an account holder — specifically to provide betting and casino services, process PKR transactions, and maintain your account.
• Legal Obligation: Certain data processing activities — particularly KYC verification, transaction monitoring, and retention of financial records — are required by applicable anti-money laundering regulations and other legal obligations that 99sb must comply with.
• Legitimate Interests: 99sb processes technical and behavioural data on the basis of legitimate business interests, including fraud detection, platform security, responsible gaming compliance, and improving our services for Pakistani users. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your data protection rights.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we do so only on the basis of your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 99sb platform. They allow us to recognise your device on subsequent visits, remember your preferences, keep you logged in between sessions, and analyse how the platform is being used by our Pakistani user base.

4.2 Types of Cookies We Use.

• Strictly Necessary Cookies: These cookies are required for the 99sb platform to function. They include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how users navigate the 99sb platform — which pages are visited most frequently, where users spend the most time, and which features are used most. This data helps us improve the platform experience.
• Functional Cookies: These cookies remember your preferences such as your preferred language, odds format, and display settings so you do not have to reset them each time you visit.
• Marketing Cookies: Where you have provided consent, marketing cookies allow us to show you relevant 99sb promotions — such as PSL betting offers or Teen Patti bonus events — based on your past interactions with the platform.

4.3 Managing Cookies. You can manage or disable non-essential cookies through the cookie preference centre available in your 99sb account settings, or through your browser's built-in cookie management tools. Please note that disabling certain cookies may affect the functionality of the 99sb platform.

99sb does not sell or trade your personal data. However, in order to operate the platform and provide our services, we work with a limited number of carefully selected third-party service providers. Personal data is shared with these parties only to the extent necessary for them to perform their specific functions:

• Payment Processors: To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard, we share necessary financial data with our payment processing partners. These partners are bound by PCI-DSS standards and their own data protection obligations.
• KYC and Identity Verification Providers: To verify your identity and age in compliance with applicable regulations, we may share identity documentation with specialist KYC verification partners. These partners process your data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.
• IT Infrastructure and Cloud Service Providers: 99sb uses third-party hosting and cloud infrastructure providers to operate the platform. These providers process data on our behalf and are bound by data processing agreements that require them to implement appropriate security measures.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory authority, 99sb may be required to disclose personal data to government bodies, law enforcement agencies, or anti-money laundering authorities. In such cases, 99sb will disclose only the minimum data required to satisfy the legal obligation.
• Fraud Prevention Services: To protect 99sb and its users from fraudulent activity, we may share technical data including IP addresses and device fingerprints with specialist fraud prevention partners.

All third-party partners engaged by 99sb are subject to a formal data processing agreement that requires them to maintain confidentiality, implement appropriate security controls, and process personal data only in accordance with our documented instructions.

99sb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and the 99sb platform is encrypted using industry-standard TLS protocols. The padlock icon visible in your browser confirms that your connection to 99sb is secure.
• Encrypted Storage: Sensitive personal data — including KYC documents, financial identifiers, and account credentials — is stored in encrypted form using AES-256 encryption at rest.
• Access Controls: Access to personal data within 99sb's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
• Two-Factor Authentication: 99sb recommends enabling two-factor authentication (2FA) on your account as an additional layer of protection. Account-level security settings are available directly from your 99sb profile.
• Regular Security Testing: 99sb conducts regular penetration testing and vulnerability assessments on its platform infrastructure to identify and address security weaknesses proactively.
• Incident Response: In the unlikely event of a data security incident that affects your personal data, 99sb has a documented incident response procedure in place. Affected users will be notified promptly in accordance with applicable data breach notification obligations.

99sb retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. Our standard retention periods are as follows:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained for multiple purposes with different retention periods, the longer period applies until all obligations are satisfied.

As a 99sb user, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting the 99sb support team via live chat or email:

To exercise any of the above rights, please contact the 99sb support team via live chat or send a written request to [email protected]. We will acknowledge your request within 5 business days and complete it within 30 days. In complex cases, we may extend this by a further 30 days with notification and explanation.

The 99sb platform is strictly restricted to persons aged 21 years and above. 99sb does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the 99sb registration and KYC process, and any account found to belong to a person under 21 years of age will be closed immediately.

If you believe that a minor has accessed or registered on the 99sb platform, please contact our support team immediately via live chat or at [email protected]. Upon confirmation, 99sb will close the account, void any associated transactions, and permanently delete all personal data associated with that account from our systems.

Parents and guardians in Pakistan are encouraged to use parental control software to restrict minors' access to online gambling platforms. 99sb fully supports responsible gaming measures at the family and household level.

10.1 Consent-Based Marketing. 99sb sends promotional communications — including PSL betting offers, casino bonus notifications, Teen Patti tournament alerts, and platform update announcements — only to users who have explicitly opted in to receive such communications during registration or through their account settings.

10.2 Channels. Marketing communications from 99sb may be delivered via email, SMS to your registered Pakistani mobile number, or in-platform notifications within your 99sb account. We do not make unsolicited telephone calls for marketing purposes.

10.3 Opting Out. You can withdraw your consent for marketing communications at any time by:

• Clicking the unsubscribe link included in any 99sb marketing email.
• Updating your communication preferences in your 99sb account settings.
• Contacting the 99sb support team via live chat or email and requesting removal from marketing lists.

Opting out of marketing communications will not affect your ability to use any 99sb service, and you will continue to receive essential transactional communications such as deposit confirmations, withdrawal processing updates, and security alerts.

10.4 Personalised Offers. Where you have consented to personalised marketing, 99sb may use your betting history, game preferences, and usage patterns to tailor offers specifically to your interests — for example, presenting cricket betting promotions during PSL season to users who regularly bet on cricket markets.

99sb reviews and updates this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or the services we offer. The effective date at the top of this page indicates when the current version was last reviewed and published.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is used or the rights available to you — 99sb will notify registered users through in-platform notifications and, where practicable, by email to the address registered on your account, at least 14 days before the updated policy takes effect.

For minor clarifications or non-material updates, the revised policy will be published on this page without individual notification. We encourage you to check this page periodically to stay informed about how 99sb protects your personal information. Your continued use of the 99sb platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints about how 99sb collects, uses, or protects your personal data, or if you wish to exercise any of the data rights described in Section 8 of this policy, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the 99sb platform — the fastest way to reach our support team for privacy-related queries.
• Email: [email protected] — for formal data subject access requests, erasure requests, or written privacy complaints. Please include "Privacy Request" in your subject line so your message is routed to the correct team.

99sb will acknowledge all privacy-related requests and complaints within 5 business days and will endeavour to resolve them fully within 30 days. In cases of particular complexity, we may require up to 60 days, and we will inform you of any such extension with an explanation.

If you are not satisfied with how 99sb has handled your privacy concern after exhausting our internal process, you may escalate your complaint to the relevant regulatory authority in your jurisdiction.